Support
Help with address searches, collection dates, reminders, recycling centres, service updates and feedback.
For official council services, missed-bin decisions or urgent waste-service requests, use Fife Council directly.
Best route
For most app issues, sending a report from inside BinDay Fife is the easiest place to start.
Send Feedback or Report an Issue inside BinDay Fife. It can include basic app details safely, so you do not have to type everything out.
Email app-support@bindayfife.co.uk if you cannot use the app, need a reply, or want to explain something in more detail.
BinDay Fife can help with app issues, but official council waste-service requests should go to Fife Council.
Common questions
A few common issues and the quickest next step for each one.
Search again with the postcode first. If your Fife address still does not appear, report it from the app or email support.
Refresh your calendar in the app first. If it still looks wrong, tell us what the app shows and what you expected.
Check Notifications & Reminders, make sure notifications are allowed, then use the test notification option.
Include the centre name and what seems out of date. If you need an official answer before travelling, check Fife Council directly.
Use Send Feedback or Report an Issue inside the app where possible. It helps include useful app context safely.
If a notice is unclear, missing or no longer relevant, include the notice title or affected area shown in the app.
What to include
Say what happened, what you expected, and whether it relates to collections, reminders, recycling centres, service updates or general app behaviour.
Which screen you were using, or what you tapped before the problem happened.
The date, message, centre or update that looked wrong or unclear.
What you thought should have appeared instead.
App version, device model and Android or iOS/iPadOS version if you know them.
Send safely
Please avoid personal details unless they are needed to understand the issue.
Need a reply?
Add an email address to your in-app report, or contact app-support@bindayfife.co.uk directly if you need a response.
